Terms & Communications / SMS Policy
Last Updated: October 15th 2026
Communication Consent
If you choose to opt in to communications when submitting a form on this website, you agree that Katie Jo Shank, The Shank Group and RE/MAX of Reading may contact you by phone call, email, or text message regarding your real estate inquiries, property searches, appointments, and related services. If you separately opt in to SMS communications, you also agree to receive text messages as described below.
SMS Text Messaging
If you choose to opt in to SMS text messages on one of our forms, you may receive texts related to your real estate interests and services, including:
- Responses to your questions or property inquiries
- Updates about showings, appointments, or consultations
- Information about properties, market conditions, or resources that may be relevant to you
Message frequency may vary based on your level of engagement and ongoing conversations. Message and data rates may apply according to your mobile carrier plan.
Terms and Conditions
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We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
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You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
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If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at katiejo@theshankgroup.net
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Carriers are not liable for delayed or undelivered messages.
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As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
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If you have any questions regarding privacy, please read our privacy policy: PRIVACY POLICY.
SMS and Phone Communications
If you provide your phone number, or separately opt into SMS communications, we may contact you by call or text regarding your real estate inquiries, property searches, appointments, or related services. You are not required to consent to SMS messages as a condition of working with us. Data will not be sold or shared with third parties for marketing or promotional purposes. We do not sell phone numbers or SMS consent information.
If you choose to opt in to SMS updates on one of our forms, you may receive text messages related to your real estate interests and services. Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out of SMS messages or HELP for assistance. Carriers are not liable for delayed or undelivered messages.
Opting In and Out
- SMS consent is optional and is not required to submit a form or to work with us.
- You can opt out of SMS messages at any time by replying STOP to any text message we send.
- You can reply HELP for assistance or contact us directly using the information below.
Use of Phone Numbers and SMS Consent
We do not sell your phone number or SMS consent information for third-party marketing or promotional purposes.
We may share your information with trusted service providers who help us operate our business, such as our CRM provider (including Follow Up Boss), email and texting platforms, and other tools we use to manage communications and client relationships. These providers are permitted to use your information only to provide services to us and are not allowed to use it for their own unrelated marketing.
Data and Record Keeping
We may store your contact information, communication preferences, and message history in our CRM and related systems so we can:
- Keep track of your real estate needs and preferences
- Maintain accurate records of our communications
- Provide you with a consistent and informed client experience
General Website Terms
By using this website, you agree to use it only for lawful purposes and in a way that does not infringe on the rights of others or restrict or inhibit their use of the site.
This website and its content are provided for general informational purposes related to real estate services. While we strive to provide accurate and current information, nothing on this site should be considered legal, financial, or tax advice. You should consult appropriate professionals for advice specific to your situation.
These Terms of Service apply to your access to and use of the Services, and the information, and products available through the Services.
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Sharing Your Information
We do not sell your personal information. We may share your information with third-party service providers who perform services for us or on our behalf, such as hosting, data analysis, email delivery, customer service, and marketing assistance. These third parties are only authorized to use your information as necessary to provide these services to us. We do not sell your data or personal information, including your phone number or SMS consent, for third-party marketing or promotional purposes. -
We may share your information with:
- Service providers who help us operate our business (such as our CRM provider, Follow Up Boss, email and texting platforms, or website hosting providers)
- Other real estate professionals, lenders, inspectors, or service providers involved in your real estate transaction, when appropriate and with your knowledge
- Legal, regulatory, or governmental authorities when required by law -
Data Security
We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. -
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us using the information provided below. -
Contact Us
If you have questions or comments about this Privacy Policy, you may contact us at:
Phone: 610-587-9031
Email: katiejo@theshankgroup.net
Address: 1290 Broadcasting Rd, Wyomissing, PA 19610, USA
Terms and Conditions
-
We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
-
You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
-
If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at katiejo@theshankgroup.net
-
Carriers are not liable for delayed or undelivered messages.
-
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
-
If you have any questions regarding privacy, please read our privacy policy: PRIVACY POLICY.
SMS and Phone Communications
If you provide your phone number, or separately opt into SMS communications, we may contact you by call or text regarding your real estate inquiries, property searches, appointments, or related services. You are not required to consent to SMS messages as a condition of working with us. Data will not be sold or shared with third parties for marketing or promotional purposes. We do not sell phone numbers or SMS consent information.
If you choose to opt in to SMS updates on one of our forms, you may receive text messages related to your real estate interests and services. Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out of SMS messages or HELP for assistance. Carriers are not liable for delayed or undelivered messages.
Updates and Effective Date
At any time, and without notice to you, we may update these Terms of Service to reflect changes in our products or services, technology, and uses of data. If you object to any of the changes we make, your choice is to stop using our Services. Your continued use of our Services after such changes are posted will constitute your agreement to and acceptance of such changes.
Data Retention
We may retain your information for as long as needed to provide services, maintain business records, comply with legal obligations, or resolve disputes.
Your Choices
You may:
- Unsubscribe from marketing emails by using the link in the email
- Opt out of SMS messages by replying STOP
- Contact us to update or correct your contact information
Contact Information
If you have questions about these Terms & Communications / SMS Policy, or if you wish to update your contact information or preferences, please contact:
Katie Jo Shank / The Shank Group
RE/MAX of Reading
1290 Broadcasting Road
Wyomissing, PA 19610
Phone: 610-587-9031
Email: katiejo@theshankgroup.net
Changes to These Terms
We may update these Terms & Communications / SMS Policy from time to time. Any changes will be posted on this page with an updated effective date.